Shipping Policy

SHIPPING POLICY

  • US:

We ship by USPS and the order for most products should arrive within 5-15 business days from date for shipment. Tracking and secure checkout are provided for all orders.

  • UK:

UK Orders will be shipped depending on the fulfillment center the product is from, and most products should arrive within 7-15 business days.

  • Rest of the World:

International Orders will be shipped depending on the fulfillment center the product is from, and should arrive within 10-40 business days.

  • Phone cases:

Phone cases may take 4-6 weeks to arrive, depending on destination country.

FAQ

  • Q) How much is the shipping cost?

Shipping is free for all orders. 

  • Q) Do you offer bulk discounts?

Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we’ll be happy to work on a discount for you. You will simply pay the cost of our shipping fees to send it to you.

  •  Q) I've ordered two or more items, but only received one, why?

Sometimes items from the same order will be split into different packages in order to avoid additional fees.

You should receive any missing components of your order within two (2) weeks. However, if you don't – let us know. You can contact our support by emailing:
info@elephanthug.com

Please keep all delivery packets as we will require them for evidence of shipment.

  • Q) Where can I find my tracking number?

This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 60-day return policy if the item does not arrive. 
  • Q) Where is my order?

Please make sure to check your tracking number to see where your order currently is.  If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues. 
  • Q) What do I do about customs fees?

You will need to bear the cost of any custom or import fees outside of the total price of your order from elephanthug.com That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low. 
  • Q) The color looks different on my newly received item than what I see on the website – can I do something about this?

Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain the same. 

Refunds & Returns

    • We offer a 100% Satisfaction Guarantee - Which means we will refund your Product cost or replace it if you don't receive your order, it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
    • Note: There are no refunds on shipping costs.
    • Bedding sets are made to order, There are no returns for these items.
    • In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via info@elephanthug.com and we will issue a refund or resend your order. Refunds & Returns will not be processed after 14 days. Thanks for understanding!